Leadwick manages the website https://leadwick.com/.
This page will explain and inform you about Leadwick’s policies concerning the collection, use, migration, and disclosure of personal information when you use its services.
We will use the personal information you provide while registering and using the product to improve our services. By using our services, you agree that your information will be collected and used in accordance with this policy.
What kind of data do we collect?
For statistics: When you use Leadwick’s services, we may track your usage, including which pages you visit and which links you click, using the Google Analytics technology.
In order to improve your experience, we will ask for information such as your email, a password generated for login, or your name and the company you work for once you have created an account. This information may be used to send you messages in order to provide you with the best onboarding and customer support. These details will also be used on your invoices.
When you upgrade from a free trial to a paying customer, we will collect your payment information and send it to our provider Stripe, Inc. We will never save or store any of your payment information in a database or on our servers. Only our payment processor Stripe, Inc will save and collect that information.
When you choose to subscribe to a newsletter from one of our public websites or any other website related to Leadwick’s services, we collect your email address (e.g blog, product or updates).
Contact information for you: We (or ‘Leadwick’) may collect your email when you use our services in order to send you emails, newsletters, or notifications about our services.
Logging and event history: Once you become a Leadwick user, we will track your usage and log any requests you make to our service. All logs captured by (‘Leadwick’) may contain IP addresses, geolocation information, browser type, computer type, country, and so on. The logs are saved and accessible for one month before being backed up to our service provider, Amazon Web Services Inc. These logs will be saved for one year (‘One year’) and will be automatically deleted after that time.
What happens to your personal information?
Leadwick collects your personal data fairly and lawfully as a data controller, in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), our Terms of Service, and any Data Processing Agreement. The primary goal of gathering personal information is to provide you with a secure, optimal, efficient, and personalised experience.
We may use your personal information to: Allow access to our services: When you create an account, you agree to our Terms of Service, which allow us to process your data in order to provide you with access to ‘Leadwick.’ Accepting this method allows you to create an account on our website, save and process contact information, send emails, or invite new teammates.
Prevent and combat fraud: With the help of our provider Stripe, Inc and the service Radar, we actively combat credit card fraud. To prevent fraud, we may employ additional in-house features.
Launch and market new services: At ‘Leadwick,’ we constantly introduce new services and features. You will be notified as soon as possible via email or live support on your account.
In order to provide the best service, ‘Leadwick’ or https://leadwick.com/ may use the collected data for other purposes. You will be informed of this while using the product, and we will request your consent to use any part of the data we collect relating to your account or personal information.
‘Leadwick’ keeps your personal information for how long?
‘Leadwick’ or https://leadwick.com/ will keep the personal information we have processed on our customers’ behalf for as long as is required to provide the service in accordance with our terms of service. We will delete all information associated with a Leadwick account within 30 days of its deletion. ‘Leadwick’ or https://leadwick.com/ may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, resolve disputes, conduct audits, comply with our legal obligations, and enforce our terms of service, to the extent not deleted by our customers.
What third-party services do we employ to process your personal data?
Customer Support Services
What are your rights regarding your personal information?
For our customers, our Services collect personal information. As a data processor on our customers’ behalf, ‘Leadwick’ or https://leadwick.com/ has limited access to the personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would prefer that your information not be disclosed to a third party or used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, please contact customer service directly.
Right of access/portability:
The controller shall provide a copy of the personal data undergoing processing. As a customer, you have access to your personal information through our website (once logged-in). We also offer a feature that allow to export all your personal data in a structured way whenever you like. The controller must provide a copy of the personal data that is being processed. You can access your personal information as a customer via our website (once logged-in). We also provide a feature that allows you to export all of your personal data in a structured format at any time.
Right to rectification:
Please keep in mind that we reserve the right to correct, replenish, or remove incomplete or inaccurate information at any time and at our sole discretion. The data subject has the right to have inaccurate personal data about him or her corrected by the controller without undue delay. Taking into account the processing purposes, the data subject has the right to have incomplete personal data completed, including through the provision of a supplementary statement.
Right to be forgotten & Right to object:
You may withdraw your consent to our processing of your Personal Information at any time. If there is no overriding legitimate interest in continuing to process your Personal Information (e.g., to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer required for the purpose for which it was originally collected, we will erase your data. The data subject has the right to obtain from the controller, without undue delay, the erasure of personal data concerning him or her, and the controller has the obligation to erase personal data without undue delay. The data subject has the right to request that the controller restrict processing. As a customer, all your users data is erased within 30 days after you cancel your account.
Right of Restriction of Processing:
You may request that we restrict processing of your Personal Information if any of the following conditions apply: I you contest the accuracy of the Personal Information; (ii) the processing is unlawful; or (iii) we no longer require the Personal Information.
Right to Data Portability:
You have the right to have your Personal Information delivered to you in a structured, commonly used, and machine-readable format.
By changing your cookie preferences in your browser settings, you can block, delete, or disable some or all cookies. Please keep in mind that if you choose to configure your browser in this manner, some areas of our Site and/or Services may not function properly. Here are a few examples of how to modify your browser settings:
For Internet Explorer (7, 8, 9):
For Mozilla Firefox:
How do we secure your data?
We take data security very seriously and strive to keep our methods up to date at all times. Our Security Policy goes into greater detail about the steps we take to keep data safe. Your data is stored in maximum-security data centres spread across multiple locations, which are kept to the highest security standards and are guarded 24 hours a day, seven days a week. We use the most advanced encryption standard available (AES). Your data is much safer in HIPAA-compliant data centres than it would be in your office on a single client-side server.
Leadwick will retain personal information in such a way that you can be identified only for as long as necessary for processing activities. Leadwick will apply the same retention policy to all users and contacts, regardless of where they live, and will adhere to the reasonable mandatory retention period of 7 years as of the Processing Date.
Please keep in mind that we may keep the information we collect for as long as necessary to provide the Services, meet our legal obligations, resolve disputes, and enforce our agreements.
If you want to remove existing Business Profiles from our servers, or if you don’t want us to share your Business Profiles with our Users, vendors, or business partners, please fill out the form below. In this case, we will not use or disclose your Business Profiles any longer.
Our Service does not address anyone under the age of 13 (referred to as “Children”).
We do not collect personally identifiable information from children under the age of 13. Please contact us if you are a parent or guardian and are aware that your Children have provided us with Personal Information. If we discover that we have collected Personal Information from children under the age of 13 without parental consent, we take immediate steps to remove that information from our servers.
Notice to European Users: This privacy statement has been prepared in accordance with the obligations set forth in Article 10 of EC Directive 95/46/EC, as well as the provisions of Directive 2002/58/EC, as amended by Directive 2009/136/EC, on the subject of Cookies. This privacy statement only applies to this Application.
All of Your Company’s data processors have been verified to be GDPR-compliant (Cloudflare, OVH, Stripe). All of Leadwick’s data is stored on servers in the European Union. OVH hosts the servers (a french-based company).
The GDPR regulation can be boiled down to eight key points. We explain how Your Company handles compliance for each point. If we did not answer your questions, please contact us via chat or email.
Right to be informed: We clearly inform our users about how their data will be used.
Right of access: Our users have unrestricted access to all of their data.
Right to rectification: simply contact us, and we will handle all of your rectification requests.
Erasure right: it’s as simple as contacting us; we’ll handle all of your erasure requests.
Right to limit processing: we do not process our customers’ data (and our customers end-users).
Data portability: Our users have the right to contact us at any time if they want an export of their data (this may take time, however, as the data is fragmented amongst multiple isolated data-stores).
Right to object: we handle all requests for information on this topic from our users and their end-users (contact us).
We do not subject people to automated decision-making, including profiling (and never will)
Due to the nature of the service, Leadwick does not provide online services to children (business-to-business). As a result, we did not consider it relevant to control the age of users signing up for services.